Product line -> Quality Management
Please note the close linkage of our evaluation products to quality assurance measures and organizational quality development.The QA-Line enables business- and organizational benchmarking. The QM-Line furthermore allows branch and sector related benchmarking within the central dimensions of the base modules of the QM-Line.
Travel QA / QM
Quality- and Customer-Feedback-System for Travel Business
Research questions: Critical success factors of product and service quality. Dimensions: Customer satisfaction. Monitoring of target achievement.
Quality- and Customer-Feedback-System for Travel Business
Research questions: Critical success factors of product and service quality. Dimensions: Customer satisfaction. Monitoring of target achievement.
LifeCare QA / QM
Quality System for sports, wellness and healthcare
Research questions: Critical success factors of product and service quality. Dimensions: Customer satisfaction. Monitoring of target achievement.
Quality System for sports, wellness and healthcare
Research questions: Critical success factors of product and service quality. Dimensions: Customer satisfaction. Monitoring of target achievement.
Edu QA / QM
Quality System for training institutes, trainer and tutors
Measurement points: Ex-ante, mid-term / ongoing, summative and ex-post. Appraisal and enhancement of the impacts of the seminar, training etc.
Quality System for training institutes, trainer and tutors
Measurement points: Ex-ante, mid-term / ongoing, summative and ex-post. Appraisal and enhancement of the impacts of the seminar, training etc.